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Deriving Knowledge from E-Scooter Riders’ Feedback at Pilot Study Stage: Case for a City in Ontario, Canada

Seun Daniel Oluwajana, Olubunmi Philip Oluwajana, Temitope Elizabeth Oguntelure, Crystal Mingyue Wang, Soha Saiyed

Transportation Development Research · 12-25 · 10.55121/tdr.v2i2.301

This paper examines the sentiments and opinions of e-scooter riders in Windsor, Ontario, highlighting key issues and concerns they have expressed. It involved text mining of feedback collected over a six-month pilot program (May to October 2021) using dictionary-based analysis. Analysis of monthly word frequencies in rider feedb